Tourism Studies
Certificate III in Tourism (Operations
Course Length: 6 months (26 weeks)
The Certificate III in Tourism (Operations) is designed to reflect the role of individuals who work in a tourism context, perform a range of skilled tasks using discretion and judgement, and who have the ability to select, adapt and transfer skills to different situations. This qualification is ideally suited to those wishing to gain knowledge and skills which will enable them to obtain employment in the Tourism sector, or those who wish to have their skills and knowledge formally recognised.
Entry Requirement
The pre-requisite for entering this course is either the satisfactory completion of Year 10 English or an IELTS score of 5.5 (or equivalent).
Career and study pathway
Successful completion of this qualification may lead to further study such as the Diploma of Tourism (Operations Management), Advanced Diploma of Tourism Management or employment with a tourism business requiring multi-skilled employees, specialist attractions (eg wineries, museums, agricultural or industrial sites), tour operators, or cruise operations.
Units of Competency
This qualification requires students to complete 13 units of competency (9 Core units + 4 Elective units). Students who have already completed appropriate units elsewhere may have them credited towards the Diploma of Tourism (Operations Management) via the Mutual Recognition process. (More information on appropriate units that may be credited towards this qualification is available upon request).
Core Units
THHGCS01B Develop and update local knowledge
THHGCS02B Promote products and services to customers
THHGCS03B Deal with conflict situations*
THTTCO01B Develop and update tourism industry knowledge
THHCOR01B Work with colleagues & customers *
THHCOR02B Work in a socially diverse environment *
THHCOR03B Follow health, safety and security procedures *
THHGGA01B Communicate on the telephone *
Elective Units
Nine (9) units with at least four (4) from one or more of the areas of the Tourism Training Package specified below:
- Attractions and Theme Parks
- Guiding
- Meetings and Events
- Tour Operations
- Sales/Office Operations
- Wine Tourism
Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification.
We recommend students choose from the list below:
Customer Service, Sales and Marketing
THHGCS02B Promote products and services to customers
THTSMA01B Coordinate the production of brochures and marketing materials
Leadership and Management
THHGLE05B Roster Staff
THHGLE07B Recruit and select staff
THHGLE19B Develop and implement a business plan
Meetings and Events
BSBMGT501A Market services and concepts to internal customers
CUEFIN01B Develop a budget
CUEFIN02B Manage a budget
Planning and Product Development
THTPPD13B Assess tourism opportunities for local communities
THTPPD14B Develop and implement local/regional tourism plan
Sales/Office Operations
THTSOP02B Source and provide destination information and advice
THTSOP03B Access and interpret product information
Program Structure
All core units will be taught to students first, units with * will be taught in a large group along with those students completing Diploma of Tourism students as and then the elective units will be taught. The core units may be taught separately or grouped into some clusters, depending upon the resources available. All elective units of competency are to be taught separately as students may choose which units they will participate in.
The duration for this course will only be offered as 6 months of study.
Diploma of Tourism (Operations Management)
Course Length: 18 months
This qualification is aimed at people wishing to expand on their Certificate III qualifications, or those wishing to become a Retail Agency/Branch Manager, Operations Manager or Visitor Information Centre Manager. This course is ideally suited to people who wish to gain a broad awareness and understanding of the tourism industry and its range of operations. The course consists of 40 units of competency ranging from leading and managing people, managing budgets and dealing with clients to developing and implementing operational plans.
Entry Requirement
The pre-requisite for entering this course is either the satisfactory completion of Year 10 English or an IELTS score of 5.5 (or equivalent).
Career and study pathway
Successful completion of this qualification may lead to further study such as the Advanced Diploma of Tourism Management, Bachelor of Tourism or employment with domestic and international airlines, travel wholesale offices, theme park and tourist attractions or conference and incentive travel coordinators as a Retail Agency Manager/ Branch Manager, an Operations Manager, or a Visitor Information Centre Manager.
Units of Competency
This qualification requires students to complete 40 units of competency (22 Core units + 18 Elective units). Students who have already completed appropriate units elsewhere may have them credited towards the Diploma of Tourism (Operations Management) via the Mutual Recognition process. (More information on appropriate units that may be credited towards this qualification is available upon request)
Core units
BSBCMN205A Use business technology
BSBCMN213A Produce simple wordprocessed documents
THHCOR01B Work with colleagues and customers
THHCOR02B Work in a socially diverse environment
THHGCS03B Deal with conflict situations
THHGCS08B Establish and conduct business relationships
THHGFA06A Interpret financial information
THHGGA01B Communicate on the telephone
THHGGA02B Perform office procedures
THHGGA09B Manage projects
THHGLE01B Monitor work operations
THHGLE02B Implement workplace health, safety and security procedures
THHGLE03B Develop and implement operational plans
THHGLE04B Establish and maintain a safe and secure workplace
THHGLE08B Lead and manage people
THHGLE11B Manage quality customer service
THHGLE13B Manage finances within a budget
THHGLE14B Prepare and monitor budgets
THHGLE20B Develop and maintain the legal knowledge required for business compliance
THHGTR01B Coach others in job skills
THHHCO01B Develop and update hospitality industry knowledge
THHCOR03B Follow health, safety and security procedures
Elective Units
Eighteen (18) units with at least eight (8) from one or more of the areas of the Tourism Training Package specified below:
- Attractions and Theme Parks
- Guiding
- Meetings and Events
- Planning and Product Development
- Sales and Marketing
- Sales/Office Operations
- Tour Operations
- Wine Tourism
Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be used as an elective within this qualification.
Customer Service, Sales and Marketing
THHGCS02B Promote products and services to customers
THTSMA01B Coordinate the production of brochures and marketing materials
Leadership and Management
THHGLE05B Roster Staff
THHGLE07B Recruit and select staff
THHGLE19B Develop and implement a business plan
Meetings and Events
BSBMGT501A Market services and concepts to internal customers
CUEFIN01B Develop a budget
CUEFIN02B Manage a budget
Planning and Product Development
THTPPD13B Assess tourism opportunities for local communities
THTPPD14B Develop and implement local/regional tourism plan
Sales/Office Operations
THTSOP02B Source and provide destination information and advice
THTSOP03B Access and interpret product information
Program Structure
All core units will be taught to students as a large group along with those students completing Diploma of Events Management and Diploma of Tourism (Management & Product Development), and then the elective units will be taught. The core units may be taught separately or grouped into some clusters, depending upon the resources available. All elective units of competency are to be taught separately as students may choose which units they will participate in.
The duration for this course will only be offered as 12 months of study.
Diploma of Tourism (Management & Product Development)
Course Length: 18 months
This qualification is aimed at people wishing to expand on their Certificate III qualifications, or those wishing to gain positions in the tourism industry involving planning and marketing of tourism products and services such as a Product Manager, Marketing Manager or Tourism Manager. This course is ideally suited to people who wish to gain a range of management skills to allow them to manage their own tourism business or to manage a tourism team. It will give them the tools to pursue a career in a tourism niche relevant to global trends. The course consists of 37 units of competency ranging from making presentations, researching tourism data, leading and managing people, managing budgets and dealing with clients to planing and implementing sales activities.
Entry Requirement
The pre-requisite for entering this course is either the satisfactory completion of Year 10 English or an IELTS score of 5.5 (or equivalent).
Career and study pathway
Successful completion of this qualification may lead to further study such as the Advanced Diploma of Tourism Management, Bachelor of Tourism or employment with domestic and international airlines, travel wholesale offices, theme park and tourist attractions or conference and incentive travel coordinators as a Retail Agency Manager/ Branch Manager, an Operations Manager, or a Visitor Information Centre Manager.
Units of Competency
This qualification requires students to complete 37 units of competency (30 Core units + 7 Elective units). Students who have already completed appropriate units elsewhere may have them credited towards the Diploma of Tourism (Management & Product Development) via the Mutual Recognition process. (More information on appropriate units that may be credited towards this qualification is available upon request)
The units of competency that will be offered have been listed below:
Common Core Units
BSBCMN205A Use business technology
BSBCMN213A Produce simple wordprocessed documents
THHCOR01B Work with colleagues and customers
THHCOR02B Work in a socially diverse environment
THHGCS03B Deal with conflict situations
THHGCS08B Establish and conduct business relationships
THHGFA06A Interpret financial information
THHGGA01B Communicate on the telephone
THHGGA02B Perform office procedures
THHGGA09B Manage projects
THHGLE01B Monitor work operations
THHGLE02B Implement workplace health, safety and security procedures
THHGLE03B Develop and implement operational plans
THHGLE04B Establish and maintain a safe and secure workplace
THHGLE08B Lead and manage people
THHGLE11B Manage quality customer service
THHGLE13B Manage finances within a budget
THHGLE14B Prepare and monitor budgets
THHGLE20B Develop and maintain the legal knowledge required for business compliance
THHGTR01B Coach others in job skills
THHHCO01B Develop and update hospitality industry knowledge
THHCOR03B Follow health, safety and security procedure
Management and Product Development Core Units
THHGCS04B Make presentations
THHGCS06B Plan and implement sales activities
THHGCS07B Co-ordinate marketing activities
THHGGA04B Prepare business documents
THHGLE12B Develop and manage marketing strategies
THTPPD02B Research tourism data
THTSMA02B Create a promotional display/stand
THTSOP04B Sell tourism products and services
Electives
Seven (7) units with at least four (4) from one or more of the areas of the Tourism Training Package specified below:
• Leadership and Management
• Planning and Product Development
• Sales and Marketing
Customer Service, Sales and Marketing
- THHGCS02B Promote products and services to customers
- THTSMA01B Coordinate the production of brochures and marketing materials
Leadership and Management
- THHGLE05B Roster Staff
- THHGLE07B Recruit and select staff
- THHGLE19B Develop and implement a business plan
Meetings and Events
- BSBMGT501A Market services and concepts to internal customers
- CUEFIN01B Develop a budget
- CUEFIN02B Manage a budget
Planning and Product Development
- THTPPD13B Assess tourism opportunities for local communities
- THTPPD14B Develop and implement local/regional tourism plan
Sales/Office Operations
- THTSOP02B Source and provide destination information and advice
- THTSOP03B Access and interpret product information
Program Structure
All common core units will be taught to students as a large group along with those students completing Diploma of Tourism (Operations Management) and Diploma of Events Management. These units will be taught separately or grouped into some clusters, depending upon the resources available. The Management and Product Development core units will be taught next, followed by the elective units. All elective units of competency are to be taught separately as students may choose which units they will participate in.
The course duration will only be offered as 12 months.
Diploma of Events Management
Majoring in Tourism Hospitality
Course Length: 18 months
This qualification is aimed at people wishing to expand on their Certificate III qualifications, or those wishing to become an Independent Meetings Manager, Conference Organiser/Manager, Incentives Manager, Exhibition/Venue Manager or Events Manager. This course is ideally suited to people who wish to gain the practical skills and knowledge necessary to carry out coordinator activities at an operative level, and facilitates progression to professional Meetings Manager who is responsible for all aspects of Meetings, Conference, Exhibitions or Event Management.
Entry Requirement
The pre-requisite for entering this course is either the satisfactory completion of Year 10 English or an IELTS score of 5.5 (or equivalent).
Career and study pathway
Successful completion of this qualification may lead to further study such as the Advanced Diploma of Tourism Management, a degree, such as Bachelor of Tourism Management, or employment in the tourism/events sector as an Independent Meetings Manager, Events Manager, Conference Organiser/Manager, Incentives Manager, or an Exhibition/Venue Manager.
Units of Competency
This qualification requires students to complete 40 units of competency (21 Core units + 12 Stream units + 7 Elective units). Students who have already completed appropriate units elsewhere may have them credited towards the Diploma of Events Management via the Mutual Recognition process. (More information on appropriate units that may be credited towards this qualification is available upon request)
Common Core Units
BSBCMN205A Use business technology
BSBCMN213A Produce simple wordprocessed documents
THHCOR01B Work with colleagues and customers
THHCOR02B Work in a socially diverse environment
THHGCS03B Deal with conflict situations
THHGCS08B Establish and conduct business relationships
THHGFA06A Interpret financial information
THHGGA01B Communicate on the telephone
THHGGA02B Perform office procedures
THHGGA09B Manage projects
THHGLE01B Monitor work operations
THHGLE02B Implement workplace health, safety and security procedures
THHGLE03B Develop and implement operational plans
THHGLE04B Establish and maintain a safe and secure workplace
THHGLE08B Lead and manage people
THHGLE11B Manage quality customer service
THHGLE13B Manage finances within a budget
THHGLE14B Prepare and monitor budgets
THHGLE20B Develop and maintain the legal knowledge required for business compliance
THHGTR01B Coach others in job skills
Stream Units
CUFSAF01B Follow health, safety and security procedures
THTFME02B Provide on site event management services
THTFME03A Develop and update event industry knowledge
THTFME04A Develop an event concept
THTFME06A Manage event contractors
Plus the following eight (8) units:
BSBADM502A Manage meetings
BSBFLM507A Manage quality customer service
SRXEVT005B Manage special events
THHGCS05B Organise in-house functions
THTFME05A Select event venues and sites
THTPPD08B Plan and develop event proposals and bids
THTPPD09B Develop conference programs
THTPPD10B Develop and implement sponsorship plans
Elective Units
THHHCO01B Develop and update hospitality industry knowledge
THHCOR03B Follow health, safety and security procedures
+ Five (5) units selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification. (5 rather than 7 electives will be chosen as two elective places have been used by THHHCO01B & THHCOR03B)
Program Structure
All common core units and the two electives listed (THHHCO01B and THHCOR03B) will be taught to students as a large group along with those students completing Diploma of Tourism (Operations Management) and Diploma of Tourism (Management & Product Development), and then the stream units will be taught, after this the elective units will be taught. All elective units of competency are to be taught separately as students may choose which units they will participate in.
The duration for this course will only be offered as 12 months of study.
